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Why invoices fail program reviews (and how to fix it)

The most common missing information on contractor invoices—and a clean way to prevent rework.

Invoices are often the weak link. The work may be excellent—then the file stalls because the paperwork is incomplete.

Common invoice problems

  • missing model numbers
  • missing ENERGY STAR references where required
  • generic descriptions (“window upgrade”, “heat pump install”)
  • equipment combinations listed incorrectly

The clean fix

Before you approve the final invoice, ask for:

  • exact make/model numbers
  • rating references (where applicable)
  • clear address + date + scope line items

If you want, we can provide a short “invoice requirements” checklist you can forward to contractors.

Start with the right route

Separate new service requests from decision support and active-project help.

Use the routing page first when you already have a report, already have contractor quotes, or the file is already in motion.